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SHIPPING & RETURNS

We know how important fast and safe delivery is to you, so we ensure that all our products are delivered in the shortest time possible!

We offer multiple delivery options to suit your needs! As some of our products take longer to make than others, sometimes your order will arrive in multiple deliveries. 

IMPACT OF CORONAVIRUS ON DELIVERIES

Whilst we continue to operate and dispatch orders, due to the Covid19 virus, some delays in delivery may occur. This is often due to staff shortages and therefore may differ locally. For that reason we cannot be specific about where any delays may occur, but Auspost do continue to make deliveries as normal where possible.

Delivery carriers, including Auspost, have now implemented social distancing policies. This means that during your delivery you will no longer be asked to sign an electronic device on delivery and their staff will not physically hand the parcel to you.

AUSPOST

 DELIVERY METHOD

DELIVERY TIMEFRAME

Auspost Express

95% arrive 1-2 working days after dispatch*

Auspost Standard

97.5% arrive 3-5 working days after dispatch*

Sendle Express

90% arrive 2 working days after dispatch*

Sendle Standard

5-7 working days after dispatch*

 

*You'll receive an email from us once your items are despatched. This is when your delivery timescale will begin.

Please note Auspost advise that delivery to some remote areas of the Australia, such as Northern Territory and Western Australia may take longer than stated.

AUSPOST TRACKING

When your parcel is dispatched from us, you will receive an Auspost tracking number & link in an email – you can use this to check the status of your delivery.

SENDING YOUR GIFT DIRECTLY

We do not include invoices in our packages, so you can send your gift directly to the recipient.

RETURNS 

As a valued customer we want you to be happy with what you’ve ordered. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 10 working days of receipt. This offer excludes personalised items.

If the non-personalised goods are returned with 10 working days of receipt then we will happily issue a full refund. 

Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us. You can contact our friendly customer service department for a return address.

 

 

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