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REFUND & RETURNS POLICY

As a valued customer we want you to be happy with what you’ve ordered. 

 

If you receive a defective item, please email admin@smcustomz.com.au within 3 DAYS of receiving your order and we will get you taken care of immediately.

All items applicable for return or exchange must be unwashed, unworn, and in original condition with tags. Returns and exchanges must be postmarked within 7 days of receiving the original order. 

FINAL SALE items are considered items with a 30% or more discount off your purchase and cannot be returned or exchanged unless they have a defect. The following is a list of FINAL SALE items:

  • Custom Orders
  • Face Masks 
  • Bulk Orders
  • Items Discounted at 30% or greater
  • Personalised Items

Shipping fees are to be covered by the customer. Shipping costs are non-refundable. If you want to do an exchange, you'll have to pay an additional shipping fee to receive the new apparel.

Please mail your unwashed, unworn shirt(s) with tags attached to:

SM CUSTOMZ
11C/36 HUME RD LAVERTON NORTH 3028 VICTORIA
*Include your name, email address, and order number in the return package.

A refund will be issued  within 5-10 business days of receiving your return for the amount paid, less shipping costs. 

We recommend using a trackable shipping service. We will not be held responsible if we don't receive your returned item.

We urge you to please refer to the size chart before ordering.

DEFECTIVE ITEMS

  • If you have received a defective item, please contact Customer Care here within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.
  • We are not responsible for damages to clothing caused by improper care or handling, or incorrect sizing.
  • Exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping if a return to our warehouse is attempted.

FAQS

How long does it take to process the return?

  • Please allow up to two weeks (14 Business Days) from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete.

How long does it take to receive my refund?

  • Once you receive your email indicating your return has been processed, you can expect to receive your refund in 5-10 business days.

Is there a return fee?

  • The customer is responsible for the shipping fee back to our warehouse. We recommend using a trackable shipping service. We will not be held responsible if we don't receive your returned item.