FAQs

DO YOU SEND A PROOF BEFORE PRINTING AND SHIPPING?

We sure do! For custom bulk orders a proof is always emailed within 2-3 business days of receiving payment. We want to be sure you think it is perfect!

CAN I SEE WHAT MY PRINT WILL LOOK LIKE BEFORE PLACING AN ORDER?

Unfortunately we just don’t have the time to design ‘potential orders’. With that being said, for custom bulky orders we do email a proof for approval prior to printing/shipping and you are more than welcome to make any changes at that time.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We use Visa, Mastercard, Apple Pay, Afterpay and Paypal to accept most of our payments.

DO YOU OFFER ANY DISCOUNTS WHEN ORDERING MULTIPLE PRINTS?

Yes! We offer bulk pricing on apparel starting at quantity of 12. Send us an inquiry and we will provide you with a quote.

WHAT IS YOUR TURNAROUND TIME?

Our turnaround time is 2-5 business days. We always send an email when it will go out in the mail.

HOW LONG DOES SHIPPING TAKE?

Shipping times (as per Australia Post) are:

DELIVERY METHOD	DELIVERY TIMEFRAME
Auspost Express	95% arrive 1-2 working days after dispatch*
Auspost Standard	97.5% arrive 3-5 working days after dispatch*
Sendle Express	90% arrive 2 working days after dispatch*
Sendle Standard	5-7 working days after dispatch*

*PLEASE NOTE: that orders are shipped VIA Auspost and are trackable. If you need your order in a hurry please choose Express post or Local Pickup (Melbourne).

*Please note, all items are handmade to order. If the Express post option is selected the order will be delivered in 1 to 2 business days after the processing time.

WHAT ARE YOUR RETURN/EXCHANGE POLICIES?

As each apparel is made upon order, we do not do refunds for all graphic apparels and customs. We will exchange your order however customer is responsible for returning and paying the new shipping cost. Please make sure your sizing is in accordance with the sizing charts. If you are unsure of sizing, contact us and we will be able to provide more information. Additional Note: If you have received an item that is defective in any way please contact us upon receipt of your item so that we can make arrangements for a new item. We pride ourselves on high-quality products and quick responses.

HOW LONG DOES IT TAKE TO RECEIVE A REFUND?

Once you receive your email indicating your return has been processed, you can expect to receive your refund in 5-10 business days.

IS THERE A RETURN FEE?

The customer is responsible for the shipping fee back to our warehouse. We recommend using a trackable shipping service. We will not be held responsible if we don't receive your returned item.

SENDING YOUR GIFT DIRECTLY

We do not include invoices in our packages, so you can send your gift directly to the recipient.